Reward Policy

Last updated: 1 September 2026

This policy explains how Performance Rewards work on a Funded Account. Terms used here have the meaning given in our Terms & Conditions.

1. What a Reward is

A Reward is a real-money payment we make to you, calculated from your Funded Account's performance. It is not a withdrawal of your simulated balance — your simulated balance itself can never be withdrawn or cashed out. A Reward is a separately calculated share of the profit your Funded Account has made above its locked benchmark (see our Funded Account Rules page for how the benchmark is set).

2. How the amount is calculated

Your eligible profit is your Funded Account's current settled balance, minus your locked benchmark. Your Reward is your eligible profit multiplied by the reward split that applies to your Challenge Account — fixed at the time you purchased it and shown to you at checkout.

Our standard reward split is 80% to you and 20% to StakeSteps, for every route and account size. If you purchased the 100% Reward Split add-on at checkout (see section 2a below), your split is 100% to you and 0% to StakeSteps instead. Our marketing materials describe the split as "up to 100%" — the 100% figure is real and obtainable, via the add-on described below, not merely aspirational.

Worked example (standard 80% split): a locked benchmark of $110,000 and a current settled balance of $118,000 gives eligible profit of $8,000. At an 80% split, your Reward would be $6,400. With the 100% Reward Split add-on, the same $8,000 eligible profit would instead pay an $8,000 Reward.

Once a Reward is paid, your locked benchmark itself does not change — the amount is deducted from your simulated balance so that it returns to exactly your locked benchmark, and any further profit accrues fresh above that same benchmark.

2a. The 100% Reward Split add-on

At checkout, for an additional AUD $120 (flat, regardless of account size or route), you may select the 100% Reward Split add-on. Selecting it permanently entitles the resulting Challenge Account to a 100% customer reward split — 100% of eligible profit, with no StakeSteps share — in place of the standard 80% split, for as long as that Challenge Account exists.

This entitlement is:

- fixed at purchase. Like your price and rules generally (see our Terms & Conditions, clause 6.2), your add-on entitlement is locked in at the moment of purchase and cannot be changed afterward, by you or by us, for that Challenge Account. - account-specific, not account-wide. The add-on applies only to the Challenge Account it was purchased for. Purchasing it for one Challenge Account does not apply it to any other Challenge Account you hold; if you want the 100% split on more than one account, you need to select the add-on separately for each. - carried forward on a restart, automatically. If a Challenge Account that carried the add-on later fails or expires and you purchase a restart (see our Challenge Rules page), the resulting restart account currently carries the 100% entitlement forward automatically, at no extra charge — you do not need to repurchase it. - not retroactive. Selecting the add-on for a new purchase does not change the split on any Challenge Account you already hold. If you want the 100% split on an existing account, you would need to close it and purchase a new one with the add-on selected (subject to the account limits in our Challenge Rules page).

3. Eligibility

To be eligible for a Reward, your Funded Account must:

- have a locked trailing-drawdown benchmark (see our Funded Account Rules page); - show eligible profit greater than zero; - be within the consistency requirement (see our Challenge Rules page — the same 35% maximum applies once Funded); - for Instant Funded accounts only, have settled at least 25 Picks; - have no open (unsettled) Picks at the time of your request; - have no other pending, under-review, on-hold, or approved Reward Request already in progress; and - have completed identity verification (required once, before your first-ever Reward Request — see section 6).

4. Requesting a Reward

You can submit a Reward Request from your dashboard at any time your account is eligible — there is no fixed schedule you need to wait for.

5. Our discretion, and how we assess a request

All Reward payments, and the timing of their payment, are at StakeSteps' sole discretion. A Reward Request becomes eligible for payment only once we have confirmed it satisfies every applicable requirement, including the eligibility criteria in section 3, any applicable identity and payment verification, and the absence of any suspected or confirmed fraud, abuse, manipulation, collusion, multi-accounting, identity or payment issue, technical exploitation, erroneous settlement, data-provider error, rule violation, unusual activity reasonably warranting review, or security incident.

Where we have reasonable grounds relating to any of the matters listed above, we may place your Reward Request under investigation and temporarily withhold approval while that investigation is ongoing, and may ask you for reasonable supporting evidence. We aim to resolve investigations as quickly as reasonably possible, but cannot commit to a fixed timeframe given the nature of what an investigation may involve.

We may reject a Reward Request, or correct its amount, where it results from prohibited conduct, an obvious technical error, a duplicate credit, an erroneous settlement, fraud, or manipulation.

6. Identity verification

Before your first-ever Reward payment, you must complete a one-time identity verification, confirming your name and address match your nominated payout details. This is not required for browsing, checkout, or ordinary Evaluation or Funded activity — only before your first Reward is paid. We may require re-verification where we have reasonable grounds to do so.

7. Payment of approved Rewards

Once approved, we arrange payment of your Reward to your verified payout destination. Payments are arranged individually by our team.

7a. Challenge-fee refund benefit

If you purchased an eligible Standard or Pro Challenge, pass its Evaluation Phase(s), and your resulting Funded Account successfully receives its first qualifying Reward, we refund your original Challenge fee, subject to the eligibility, identity, and payment verification requirements described in this policy.

This benefit:

- applies to the original Challenge fee only. It does not extend to Instant Funded purchases (which have no Evaluation Phase to pass), and does not include the price of the 100% Reward Split add-on or any other add-on, which is refunded only where our Refund Policy separately provides for it; - becomes available once, on the first qualifying Reward for that Challenge Account — it is a one-off benefit tied to that account reaching this milestone, not a recurring refund on every subsequent Reward; - is subject to us being able to verify your account ownership, payment history, and compliance with these policies, and may be withheld or delayed while any of the review or investigation described in section 5 is ongoing; and - is administered by our team individually, alongside your Reward payment, rather than issued automatically at the instant your Reward is approved.

See our Refund Policy for how this benefit fits within our refund approach more generally.

8. The 24-Hour Reward Guarantee

We aim to process every approved Reward Request within 24 hours of approval. If we don't, we will add an extra AUD $1,000 to your Reward. This guarantee is:

- subject to your Reward Request being valid and approved under this policy; - subject to you having completed the identity verification described in section 6, and any other information we've reasonably requested; - subject to the fraud, compliance, and platform-integrity review described in section 5 — the 24-hour period runs from approval, not from submission, and does not include time spent on a legitimate investigation; - subject to circumstances outside our reasonable control, including delay caused by your bank or payment provider once we've initiated payment, or by incorrect or outdated payout details you've provided; and - administered by our team in accordance with this policy, rather than by an automated system.

If you believe an approved Reward wasn't processed within 24 hours, contact support@stakesteps.com.au with your Reward Request reference and we will review it.

9. If a Reward was paid in error or obtained fraudulently

If we later determine a paid Reward (or a Challenge-fee refund under section 7a) was obtained through prohibited conduct, fraud, or an obvious error, we may pursue recovery of that amount from you by any lawful means available to us, and may take any of the actions described in section 15 of our Terms & Conditions.

10. Changes to this policy

We may change this Reward Policy, including the reward split, for new purchases at any time. Changes affecting the reward split already disclosed to you for a Challenge Account you've already purchased are made only in the limited circumstances, and following the process, described in section 9 of our Terms & Conditions.